General

• What time does the venue open?

  6pm for the early shows. Should you wish to arrive earlier, enjoy a pre-show drink at The Jazz Corner Restaurant & Bar (directly above Bird's Basement) 352 William Street.

• What is the dress code?

  Our minimum dress code is smart casual. We do not allow shorts, thongs or sports caps. Alternatively, dress to impress! Bird's Basement reserves the right  to refuse entry to anyone not dressed adequately. Dress to impress!

• Can children enter the club under the age of 18?

  Children under the age of 18 must be accompanied by a responsible adult with a meal purchase. As we are a music venue and out of respect for the musicians and patrons, unfortunately, we cannot accept infants (under 5 years old).

• Is there a minimum consumption charge in your venue?

  For dining-priority tickets, we have a minimum $30 spend on food. Ticket prices are for the musicians and food and beverage is purchased separately. Whilst all ticket holders are able to dine, our best views are reserved for diners and these tickets are called 'Priority dining seats' which carry a minimum consumption charge of $30 on food. For non-dining tickets, there is a minimum spend of $15 for food or beverages. All ticket holders can order food and all tables are set with menus and wrapped cutlery.

• Does your venue have wheelchair access?

  Yes. Simply enter The Jazz Corner Hotel 352 William Street and ask one of our friendly receptionists to help you access the wheelchair friendly lifts to the venue. A Reserve and Premium Stage categories have wheelchair access. Please tick the wheelchair box and add in the comments that you require wheelchair access upon booking your tickets. 

• What is the duration of the performance?

  It depends on the artist. Some artists perform two sets of 45 minutes to 60 minutes per set with a short interval. Sometimes, acts bring support acts which is another great way to support live music. 

• Where is the nearest car park?

  The nearest parking is The Mint Car Park, a two minute walk from the venue, at 383 La Trobe Street, Melbourne. There are metered car-parking spaces nearby on La Trobe Street and William Street. Check the signs for relevant times and charges. There is also parking at Queen Vic Market. 

• Can I purchase or redeem Gift Vouchers online?

  Gift vouchers can be purchased online at giftvouchernow.com and can be redeemed when purchasing tickets online at birdsbasement.com. If you would like to redeem a legacy gift voucher (issued prior to 2023) please email bbjazz@birdsbasement.com or text via 0403 454 152. For security, please never email your credit card details to Bird's Basement. Gift vouchers can also be redeemed against food and beverage at Bird's Basement. GIft vouchers can also be redemmed against food and ecerage at Bird's Basement.

Food

• How do I order dinner?

  Any ticket holders can order dinner and drinks at their table from 6pm. The best views and reserved for the Dining-Priority seating categories (Premium +, Premium Stage, Premium Side, A Reserve and Balcony stools) and these tickets carry a minimum consumption charge of $30 on food. Non-dining seating categories (Booth stools, B Reserve, C Reserve, Bar stools) are also able to order dinner at the venue from 6pm. All tables are set with menus and wrapped cutlery. Please view our Menus. We provide table service for food and beverages. 

• How do I order dinner?

  Any ticket holders can order dinner and drinks at their table from 6pm. The best views and reserved for the Dining-Priority seating categories (Premium +, Premium Stage, Premium Side, A Reserve and Balcony stools) and these tickets carry a minimum consumption charge of $30 on food. Non-dining seating categories (Booth stools, B Reserve, C Reserve, Bar stools) are also able to order dinner at the venue from 6pm. All tables are set with menus and wrapped cutlery. Please view our Menus. We provide table service for food and beverages. You can eat before and during the show. We recommend having dinner before the show. 

• Does your Menu cover dietary restrictions?

  Yes we cover a range of dietaries which are clearly coded on our menus. Please view our Menus.

• What is the quality of the food?

  Our team of top chefs pride themselves in their high quality and home made cooking. Our in house dessert chef makes mouth watering and a range of unique desserts. Our Menus cover a range of dietary restrictions, entrees, mains, sides and desserts. We also provide birthday cakes. Please text 0403 454 152 in advance to organise a birthday cake.

Tickets

• Will group bookings be seated together?

  Provided the tickets have been purchased under the same name in a single or multiple transactions in the SAME CATEGORY, you will be seated together, or for larger group bookings, as close together as possible. If the booking is to be made under two or more different names, please add in the comment box 'to be seated with (name of booking)'. The tickets must be booked within the same category. 

• Can I reserve specific seats?

  So as to ensure all parties are able to be seated together, specific seats cannot be reserved. However, you are able to add a note in the comment box upon booking tickets as to your seating preferences and arrive at Bird's Basement at 6pm. Whilst we endeavour to meet specific requests, this cannot always be guaranteed. You can text a screenshot of the seating plan and circle your preferred seating table/area and add the name of the booking and the name of the show to 0403 454 152. You should arrive at the venue at 6pm if you have specific seating requests, otherwise you preferred seating might be released to earlier arriving patrons. 

• Can I buy my tickets at Bird's Basement on the day of the concert?

  We recommend booking in advance via our website or texting 0403 454 152. Turning up on the night is taking a chance, there is a door surcharge of $10 per ticket. It is best to book online before arriving at the venue and avoid any surcharge. 

• If the show is sold out, what can I do?

  Please join the Wait List. 'Sold out' means everyone has pre-paid for their tickets. If there is a ticket cancellation, these tickets go back on sale on this website so be sure to keep checking the website.

• I have not received my tickets, how can I access them?

  If you cannot locate your tickets, simply bring a valid form of ID on the night of the event. We will be able to find the name of the booking on our Event Report and grant you entry as long as your account has been debited. You can text 0403 454 152 and have your tickets text to you by our amazing customer service team. 

• What is your refund policy for tickets?

  You are eligible for a refund up to 14 days before the show minus 25% cancellation fee and minus the service fee(s) for each ticket(s). You are eligible for a full refund 15 days or more before the show minus the servicre fee(s) for each ticket. No refunds are made on the day of the show. Please inform Bird's Basement should you require a cancellation on the day of the show, as per its discretion, sometimes an exchange can be made. 

• A member of my booking is unable to make the show, what should I do?

  Iyt is best to find someone else to attend the show. Please email bbjazz@birdsbasement.com or text 0403 454 152. For verification purposes, this must be from the email address or mobile number that was used for the purchase. One of our friendly customer service representatives might be able to assist you by issuing a a refund if you provide at least 1 day notice.

• How can I order an odd number or single tickets?

  To ensure all parties can be seated together and not be separated, some categores seat even numbers only (Premium +, Premium Stage, Premium Side, B Reserve, C Reserve). Single seats and even and odd numbers can be purchased in (dining priority seats) A Reserve and Balcony Stools and (non-dining seats) Bar Stools. Booth stools can be purchased in groups of 3.All ticket holders are able to order food. Please note, our best views and reserved for dining-priority seats and carry a minimum consumption food charge of $30.

• How do I add more tickets to my booking?

  The original ticket holder can purchase extra tickets under the same name in single or multiple transactions within the SAME CATEGORY. You will be seated together, or for larger group bookings, as close together as possible. If the booking is made under two or more different names, please add in the comment box 'to be seated with (name of booking)'. The tickets must be booked within the same category. If the category is showing sold out, please text 0403 454 152 for assistance.