FAQ

GET THE HELP YOU NEED FOR TICKETING, FOOD AND MORE.

General

  • Q: Can my under-age come to the club?

    A: Yes, as long as an under age child is accompanied by a responsible adult.
  • Q: Is the venue wheelchair accessible?

    A: We do have a lift to take you down to the venue. There are a few steps from the entrance to the floor, which our staff are more than happy to assist you with. Alternatively please see the friendly staff at our restaurant Beer Wine & Calzone directly above Bird's Basement and let them know you are here to see the show - they will escort you to the internal lift that will take you in to our venue.
  • Q: I have just purchased 5 tickets, will we all be seated together?

    A: Provided you purchased all tickets in a single transaction, you will be seated together. If you have not done this and wish to be seated together, please send an email through to frontdesk@birdsbasement.com indicating date of the event and names of people you would like to sit together.
  • Q: Is there a dress code?

    A: Minimum dress code is smart casual. Shoes must be warn at all time.
  • Q: I have noticed that there are no seat number on my tickets. How do I find out where I will sit?

    A:

    Seats are allocated on first in best served basis. That is whoever arrives first on the night. However, pre booked Dinner/Show bookings do get priority premium seats.

    Regarding the second part of the question, when you arrive on the night one of our hostess will accompany you to the seat that has been allocated to you.

     

     

  • Q: What is My Wishlist?

    A: You can now use My Wishlist to purchase more than 1 show in the same transaction. Simply select the shows you want by pressing the Add To My Wishlist button on the show page. You will notice that the button displaying My Wishlist on the top of your browser has a number written on it. That number represents the number of shows you've selected. If you press that button, you go to your Wishlist and can purchase all shows selected in one go. 
  • Q: Do you give discounts for students and pensioners?

    A:

    Yes to both. We provide 50% discount. If you're a student you must present your uni card at the door. Pensionners please show us your card when you arrive. Both class of ticets must be purchsed by calling 1300 225229.

  • Q: Can I bring my baby?

    A:

    As well as a restaurant we are a music venue. The type of music that is played is very dynamic. By respect for the music and the patrons that pay premium seats to listen closely, we are unable to accept babies and infants.

  • Q: Why is there a minimum consumption charge of $15 at your venue?

    A:

    There is a minimum consumption spend of $15 (which is equivalent to 1 1/2 glass of wine on average. So by all stretch of the imagination, this is not an excessive minimum. We had to bring in such minimum because we are not a concert hall that is subsidised by government, we are a private entreprise. The price you pay for the ticket barely covers the artist fee. There are too many people who still believe that it is ok to have tap water and use a seat and absolutely refuse to make any contrubution towards our running costs. It is simply not sustainable. If you want to have a venue of the quality of Bird's Basement in Melbourne, you need to ensure that we can sustain what we do for the long term. A $15 minimum spend for the 1/3 of patrons that don't spend anything may sound like a lot, we are sorry, but we prefer to use the seats for those patrons who want Bird's Basement to be there for the long term.

Food

  • Q: Do you cater for vegan, vegetarian and gluten free?

    A: Yes, please check the menu under the menu section on this website.
  • Q: What time do you start serving dinner?

    A: Our venue is opened from 6pm. You are welcome to start from there as the kitchen is opened.
  • Q: Do I need to make a dinner reservation?

    A: Whilst your ticket is deemed a dinner reservation, should you wish to have a better sit, simply call us on 1300 BBJAZZ and we will make a mention that you are coming for dinner so a RESERVED sign will be placed on your table.
  • Q: Does the ticket price includes food?

    A: Only if you bought it with the food. When you order a ticket you have the option to choose a package at lower price than you can pay on the night. It is up to you whether you wish to order the food online or order on the night.
  • Q: Do you serve the same menu every night?

    A: Our menu changes every 3 months with the seasons. Also, our menu is served from Wednesday to Sunday as per the Food Menu page on this website. Until March 1, on Monday and Tuesdays, we serve the Pizza and Calzone from our restaurant upstairs "Beer Wine and Calzone". However, from March 1, this will be served on Sundays and Mondays.
  • Q: I cannot see Premium A seats after September 3. How can I get a Premium A?

    A: From September 3 we no longer have Premium seats for sell. We now operate the venue on 1st in best served basis and priority seats are given to those who reserve for dinner. Once your ticket is purchase, call 1300 BBJAZZ and book for dinner. This will ensure you get the best seats available.
  • Q: I haven't booked a dinning table but I would like to eat, can I still order dinner?

    A:

    We only have 98 seats that are served dinner. If these are pre-sold you cannot order dinner on the night, however if there is room available we may move you to these seats. We suggest you pre-book in advance. Failing all this if you are really hungry, tell your waiter and we may be able to brijng you something from Beer Wine Calzone, our restaurant upstairs.

Ticket

  • Q: Can I buy my tickets at the box office on the day of the concert?

    A: We recommend that you book in advance via our website or by calling 1300 BBJAZZ (Monday to Friday between 9am and 9pm) to ensure you guarantee a seat. However depending on availability you can buy your ticket at the box office for an extra $5 (over and above the price online + booking fee). This is because we want to encourage everyone to book online or on our 1300 number.
  • Q: I have purchased some tickets for a dinner show, can I also stay to see the supper show?

    A:

    Please note that only very popular acts have a supper show provision on our program. When these are on usually they sell well but depending on the night we might let you stay, it really depends on pre-bookings.

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