FAQ

All your questions answered

General

  • Q: What time does the venue open?

    A:

    Our early shows start at 8pm, and the doors of the club will open for you at 6pm. Our late shows will kick off at 10:30pm now, with doors reopening at 10pm for ticket holders.

  • Q: Is there a dress code?

    A:

    Our dress code is smart casual; we do not allow shorts or thongs.

  • Q: What is My Wishlist?

    A:

    My Wishlist can be used to purchase multiple shows in the same transaction. Simply select the shows you want by pressing the Add To My Wishlist button on the show page. You will notice that the button displaying My Wishlist on the top of your browser has a number written on it. If you press that button, you go to your Wishlist and can purchase all shows selected in one go.

  • Q: Do you give discounts for students and pensioners?

    A:

    Yes. We offer a generous 50% discount on both student and concession tickets.
    To purchase simply call our customer service line on 1300 BBJAZZ.
    Please note that student and concession I.D must be presented on arrival to the venue, tickets without the presentation of a valid I.D card may be charged the full ticket price.

  • Q: Can children enter the club under the age of 18?

    A:

    Children under the age of 18 must be accompanied by a responsible adult. As we are a music venue and out of respect for the musicians and patrons, unfortunately, we cannot accept infants.

  • Q: Why is there a minimum consumption charge at your venue?

    A:

    For all seated tickets, we have a minimum $15, this is the equivalent of one to two beverages, and goes back into our venue to bring you the best acts in town.

  • Q: Does your venue have wheelchair access?

    A:

    Our venue is wheelchair accessible by two lifts, our first lift is accessible via our Bird's Upstairs lounge bar on Williams street directly above Bird's Basement, simply ask one of our friendly staff members that you are here to attend a show and they will escort you down to the venue. Our second lift can be accessed via the Singers Lane entrance, there are a few steps to the entrance floor which our staff is more than happy to assist you with.

  • Q: What is the duration of the performance?

    A:

    Generally, the performances last from one and a half to two hours.

  • Q: What time does the early show commence?

    A:

    Our early show commences at 8pm, however, we always recommend checking our website for any amendments in performance times. 

  • Q: What time should I arrive for the late show?

    A:

    We recommend arriving no later than 10 pm for the 10.30pm performance.

  • Q: Where is the nearest car park?

    A:

    The nearest 24hr parking is The Mint Car Park, this is situated in a 2-minute walk from the venue on 383 La Trobe Street, Melbourne.

  • Q: The performer has cut short his/her time on stage. I would like to know if there is any refund for this show.

    A:

    Unfortunatetly, whilst we all hope that performers are super-human, they are made of cell as we all are and this means they can be undisposed sometimes. This is a rare occurence, but as long as the performer does his/her best, they are entitled to their fee. It would simply not be fair to not pay a performer or partially pay because they had to cut their performance a little short. As long as the band performs as a whole for the entire show, we simply cannot consider the show as unfulfilled.

  • Q: Now that you are reintroducing food, what time will the venue open its doors at?

    A:

    From 31 October, the venue opens its doors at 6 pm and act is on stage at 8 pm.

  • Q: Do you have any daytime performances?

    A:

    From 25 November, on Sundays, Bird's Basement will be opened from 12 noon for Italian brunch, the act will be on stage from 2 pm. A great opportunity to bring all the family to the club.

Food

  • Q: I noticed, that as of 31 October 2018 you are reintroducing food service to the venue. Can I seat anywhere and get service?

    A:

    We are indeed reintroducing the food service. For Premium Seats and Balcony stools, we are providing a full service (food and drinks) whereby you don’t have to stand in line at the bar to get drinks. Everywhere else, you will require to ask for a waiter to bring you a menu but you will still be required to go and get your drinks at the bar. Please note that in any night we can only provide 44 meals, so we could be sold out. The way to avoid this is to arrive early.

Ticket

  • Q: I have just purchased six tickets, will we all be seated together?

    A:

    Provided you purchased all tickets in a single transaction, you will be seated together. If you have purchased your tickets separately and wish to be seated together, please contact us on 1300 BBJAZZ or email us at frontdesk@birdsbasement.com indicating date of the event and the names of people you would like to be seated with. Please note that all patrons must have the same ticket type to be seated together.

  • Q: Can I reserve my seats? There is no seat number on my ticket

    A:

    Your seat will be allocated within the chosen zone by a hostess on the night.

  • Q: Can I buy my tickets at the box office on the day of the concert?

    A:

    We recommend that you book in advance via our website or by calling 1300 BB JAZZ (Monday to Friday between 9am and 5pm, and Saturdays 12pm to  6pm) to ensure you guarantee a seat. However, depending on availability you can buy your ticket at the box office for an extra $9 (including the service fee). Buying online helps to speed up the wait time on check-in at the venue.

  • Q: I have purchased tickets to the early show and noticed there is a late show, can I stay for the late show?

    A:

    Patrons may be invited to stay behind for the late show, but it is a subject to seating availability.

  • Q: If the show is fully booked, what can I do?

    A:

    Unfortunately, sold out means everyone has prepaid for their tickets and therefore there is a very little chance of any returns. If we do have a cancellation, the tickets go straight back on sale on the website. Regretfully we do not keep a waiting list.

  • Q: I still haven't received my tickets yet, how can I access them?

    A:

    We recommend that you first check your spam or junk mail if you are still unable to locate your tickets, please call us on our customer service line 1300 BB JAZZ.

  • Q: Can I redeem my BB points over the phone?

    A:

    No, BB points are only redeemable online.

  • Q: How can I redeem my BB points to purchase tickets from my desktop?

    A:
    1. Simply chose your preferred performance

    2. Select “buy tickets”

    3. On the booking page simply click the “login” tab on the top right corner of the page

    4. Login into your BB account

    5. Select your desired tickets and click the next button at the bottom of the page

    6. Select “use award points” and proceed to checkout

  • Q: Can I purchase or redeem Gift Vouchers online?

    A:

    Gift vouchers are available to purchase and redeem via our booking line on 1300 BB JAZZ.

  • Q: I couldn't make it to the show, can I get a refund?

    A:

    We have a strict no refunds policy, please see our terms and conditions for more details.

  • Q: A member of my booking can’t make the show, what should I do?

    A:

    Please call us on 1300 BB JAZZ and one of our friendly customer service representatives will be able to assist you with issuing a credit, this must be done prior to the commencement of the show.

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