We have answered all common questions here. Please check your questions has not been answered already


  • What time does the venue open?

    Our early shows start at 7:30pm, and our doors (and kitchen) open at 6pm. Our late shows will kick off at 9:45pm now, with doors reopening at 9:15pm for ticket holders.

    We always recommend checking the specific page on our website for the show that you're attending for any amendments in performance times. 

  • Is there a dress code?

    Our dress code is smart casual; we do not allow shorts or thongs.

  • Can children enter the club under the age of 18?

    Children under the age of 18 must be accompanied by a responsible adult. As we are a music venue and out of respect for the musicians and patrons, unfortunately, we cannot accept infants.

  • Does your venue have wheelchair access?

    Our venue is wheelchair accessible by two lifts. Our first lift is accessible via our Bird's Upstairs lounge bar on William street directly above Bird's Basement, simply ask one of our friendly staff members that you are here to attend a show and they will escort you down to the venue. Our second lift can be accessed via the Singers Lane entrance, there are a few steps to the entrance floor which our staff is more than happy to assist you with.

  • Where is the nearest car park?

    The nearest 24hr parking is The Mint Car Park, a two minute walk from the venue, at 383 La Trobe Street, Melbourne. You may book online using Secure-a-Spot. There are metered car-parking spaces nearby on La Trobe Street and William Street : check the signs for relevant times and charges.

  • The performer has cut short his/her time on stage. I would like to know if there is any refund for this show.

    Unfortunately, whilst we hope that performers are super-human, they are made of cell as we all are and this means they can be undisposed sometimes. This is a rare occurrence, but as long as the performer does his/her best, they are entitled to their fee. It would simply not be fair to not pay a performer or partially pay because they had to cut their performance a little short. As long as the band performs as a whole for the entire show, we simply cannot consider the show as unfulfilled.


  • I noticed, that as of 31 October 2018 you are reintroducing food service to the venue. Can I sit anywhere and get service?

    We are indeed reintroducing the food service. For Premium seats, we are providing a full service (food and drinks) whereby you don’t have to stand in line at the bar to get drinks. Everywhere else, you will require to ask for a waiter to bring you a menu but you will still be required to go and get your drinks at the bar. Please note that in any night we can only provide 44 meals, so we could be sold out. The way to avoid this is to arrive early.


  • I have just purchased six tickets, will we all be seated together?

    Provided you purchased all tickets in a single transaction, you will be seated together. If you have purchased your tickets separately and wish to be seated together, please contact us on 1300 BBJAZZ or email us at indicating date of the event and the names of people you would like to be seated with. Please note that all patrons must have the same seating category to be seated together.


  • Can I reserve my seats? There is no seat number on my ticket

    Your seat will be allocated within the chosen zone by a hostess on the night.

  • Can I buy my tickets at the box office on the day of the concert?

    We recommend that you book in advance via our website or by calling 1300 BB JAZZ (Monday to Friday between 9am and 8pm, and Saturdays 12pm to 6pm) to ensure you don't find the venue is sold out when you arrive. Subject to availability, you can buy your ticket at the box office for an additional $9 (including the service fee).

    Buying online is encouraged because it helps to reduce the wait time on check-in at the venue. Online purchasers also benefit from earning BBPoints.

  • I have purchased tickets to the early show and noticed there is a late show, can I stay for the late show?

    Patrons may be invited to stay behind for the late show, without any additional entry charge, if there is excess seating availability.

  • If the show is fully booked, what can I do?

    Unfortunately, 'sold out' means everyone has prepaid for their tickets and therefore there is a very little chance of any returns. If we do have a cancellation, the tickets go straight back on sale on this website. Regretfully we do not keep a waiting list.

    To be the first to know about our new shows, we recommend that you subscribe to our mailing list and sign up for our BBPoints rewards program

  • I haven't received my tickets, how can I access them?

    We recommend that you first check your spam or junk mail folder. If you are still unable to locate your tickets, please call us on our customer service line 1300 BB JAZZ or email

  • Can I redeem my BBPoints over the phone?

    No, BBPoints are only redeemable online.

  • How can I redeem my BB points to purchase tickets from my computer, tablet or smartphone?

    1. Simply choose your preferred performance

    2. Click “buy tickets”

    3. Select your desired tickets and click the next button at the bottom of the page
    4. Login into your BB Points customer account, using your email address and password

    5. Select “use award points” 

    6. Click the
      • "Purchase Tickets With Points Only" button, to purchase tickets with only BBPoints
      • "Purchase Tickets With Credit Card" button, to purchase tickets with a combination of BBPoints and your credit card
  • Can I purchase or redeem Gift Vouchers online?

    Gift vouchers are available to purchase and redeem via our booking line on 1300 BB JAZZ.

  • I couldn't make it to last night's show, can I get a refund?

    We have a strict no refunds policy, please see our terms and conditions for more details.

  • A member of my booking can’t make the show, what should I do?

    Please call us on 1300 BB JAZZ and one of our friendly customer service representatives might be able to assist you with issuing a credit, this must be done prior to the commencement of the show.


Please fill out this form and we will get back to you as soon as possible.