FAQ

All your questions answered

General

  • Q: What time does the venue open?

    A:

    From 22nd of August 2018, all our early shows will start at 8-15 pm, and the doors of the club will open for you at 7 pm. Our late shows will kick off at 10-30pm now, with doors reopening at 10 pm for ticket holders.

  • Q: Is there a dress code?

    A:

    Our dress code is smart casual; we do not allow shorts or thongs.

  • Q: What is My Wishlist?

    A:

    My Wishlist can be used to purchase multiple shows in the same transaction. Simply select the shows you want by pressing the Add To My Wishlist button on the show page. You will notice that the button displaying My Wishlist on the top of your browser has a number written on it. If you press that button, you go to your Wishlist and can purchase all shows selected in one go.

  • Q: Do you give discounts for students and pensioners?

    A:

    Yes. We offer a generous 50% discount on both student and concession tickets.
    To purchase simply call our customer service line on 1300 225 299.
    Please note that student and concession I.D must be presented on arrival to the venue, tickets without the presentation of a valid I.D card may be charged the full ticket price.

  • Q: Can children enter the club under the age of 18?

    A:

    Children under the age of 18 must be accompanied by a responsible adult. As we are a music venue and out of respect for the musicians and patrons, unfortunately, we cannot accept infants.

  • Q: Why is there a minimum consumption charge at your venue?

    A:

    For all seated tickets, we have a minimum $15, this is the equivalent of one to two beverages, and goes back into our venue to bring you the best acts in town.

  • Q: Does your venue have wheelchair access?

    A:

    Our venue is wheelchair accessible by two lifts, our first lift is accessible via our Bird's Upstairs lounge bar on Williams street directly above Bird's Basement, simply ask one of our friendly staff members that you are here to attend a show and they will escort you down to the venue. Our second lift can be accessed via the Singers Lane entrance, there are a few steps to the entrance floor which our staff is more than happy to assist you with.

  • Q: What is the duration of the performance?

    A:

    Generally, the performances last from one and a half to two hours.

  • Q: What time does the early show commence?

    A:

    Our early show commences at 8-15pm, however, we always recommend checking our website for any amendments in performance times. 

  • Q: What time should I arrive for the late show?

    A:

    We recommend arriving no later than 10 pm for the 10.30pm performance.

  • Q: Where is the nearest car park?

    A:

    The nearest 24hr parking is Mint car park, this is situated in a 2-minute walk from the venue on La Trobe Street; click here for more information.

Food

  • Q: I cannot see Dinner/ show tickets. Can I dine with you?

    A:

    As of 31 October 2018, only Premium Seats will receive full service 'a la carte' dinner and drinks, so please book within this zone if you would love to dine with us.

Ticket

  • Q: I have just purchased six tickets, will we all be seated together?

    A:

    Provided you purchased all tickets in a single transaction, you will be seated together. If you have purchased your tickets separately and wish to be seated together, please contact us on 1300 225 299 or email us at frontdesk@birdsbasement.com indicating date of the event and the names of people you would like to be seated with. Please note that all patrons must have the same ticket type to be seated together.

  • Q: Can I reserve my seats? There is no seat number on my ticket

    A:

    Your seat will be allocated within the chosen zone by a hostess on the night.

  • Q: Can I buy my tickets at the box office on the day of the concert?

    A:

    We recommend that you book in advance via our website or by calling 1300 BBJAZZ (Monday to Friday between 9am and 9pm, and weekends 12 to 9 pm) to ensure you guarantee a seat. However, depending on availability you can buy your ticket at the box office for an extra $9 (including the service fee). Buying online helps to speed up the wait time on check-in at the venue.

  • Q: I have purchased tickets to the early show and noticed there is a late show, can I stay for the late show?

    A:

    Patrons may be invited to stay behind for the late show, but it is a subject to seating availability.

  • Q: If the show is fully booked, what can I do?

    A:

    Unfortunately, sold out means everyone has prepaid for their tickets and therefore there is a very little chance of any returns. If we do have a cancellation, the tickets go straight back on sale on the website. Regretfully we do not keep a waiting list.

  • Q: I still haven't received my tickets yet, how can I access them?

    A:

    We recommend that you first check your spam or junk mail if you are still unable to locate your tickets, please call us on our customer service line 1300 225 299.

  • Q: Can I redeem my BB points over the phone?

    A:

    No, BB points are only redeemable online.

  • Q: How can I redeem my BB points to purchase tickets from my desktop?

    A:
    1. Simply chose your preferred performance

    2. Select “buy tickets”

    3. On the booking page simply click the “login” tab on the top right corner of the page

    4. Login into your BB account

    5. Select your desired tickets and click the next button at the bottom of the page

    6. Select “use award points” and proceed to checkout

  • Q: Can I purchase or redeem Gift Vouchers online?

    A:

    Gift vouchers are available to purchase and redeem via our booking line on 1300 225 299.

  • Q: I couldn't make it to the show, can I get a refund?

    A:

    We have a strict no refunds policy, please see our terms and conditions for more details.

  • Q: A member of my booking can’t make the show, what should I do?

    A:

    Please call us on 1300 225 299 and one of our friendly customer service representatives will be able to assist you with issuing a credit, this must be done prior to the commencement of the show.

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